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We use commercial-grade cleaning products appropriate to each sector. Food-safe and TGA-listed disinfectants are used in kitchens and healthcare settings. For childcare environments, we use child-safe certified products throughout. If your venue has specific product requirements, let us know and we'll accommodate them.

Yes. All operations are covered by comprehensive public liability insurance. We can provide a certificate of currency on request. Our service agreements also include cleaning documentation to support your compliance obligations and audit requirements.

We operate on service agreements with clearly defined scope and terms, but we don't believe in locking clients in. If the service isn't working for you, we'd rather have that conversation early. Most of our clients stay because the work is consistent — not because they're contractually obligated to.

We aim to respond to all client communications within one business day. If you flag an issue with a clean, we'll follow up promptly and return to the site if needed. You deal directly with us — not a call centre.

We come back and fix it. Simple as that. Every clean is completed against a checklist and signed off, so if something's been missed, we take full responsibility and rectify it at no additional cost. We'd rather get it right than lose a client over something avoidable.